Terms of Service

1. Acceptance of Terms

By using our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Services and Subscriptions

2.1 IT Consulting and Professional Services

FlowDevs provides design, development, automation, software, and IT consulting services through retainers, subscriptions, projects, and other service arrangements.

• Subscription and retainer payments are billed according to the selected plan or agreement.
• Work included within a plan is subject to the applicable scope, timeline, and service agreement.
• Work outside an existing subscription or retainer will be quoted separately.
• Larger projects may require an initial deposit and milestone-based payments, as described in the applicable proposal, statement of work, or agreement.

2.2 Software Downloads and Services

FlowDevs may provide software, hosted services, downloads, features, updates, and related support through subscription-based or usage-based plans.

• Plans may vary based on functionality, user count, endpoint count, usage, or other stated criteria.
• An active subscription may be required for continued access to certain software or services.
• Users must comply with all applicable license terms, acceptable-use requirements, and plan restrictions.

Additional terms for each service and product are listed in the Services and Products sections below.

Custom Software

FlowDevs designs and builds custom applications for businesses, including applications built with tools such as Lovable where suitable.

Scope, deliverables, timeline and price are set in the applicable proposal, statement of work or agreement. Work outside that scope is quoted separately.

You are responsible for providing accurate requirements, timely feedback and access to the people, data and systems the work depends on. Ownership of deliverables follows the Intellectual Property section.

Business Process Automation

FlowDevs maps business workflows and builds automations that move work between people and systems.

Scope, deliverables, timeline and price are set in the applicable proposal, statement of work or agreement. Work outside that scope is quoted separately.

You remain responsible for reviewing automated results and for the business decisions made using them.

System Integrations

FlowDevs connects business systems, such as accounting, Microsoft 365 and other third-party platforms, so data can move between them.

Scope, deliverables, timeline and price are set in the applicable proposal, statement of work or agreement. Work outside that scope is quoted separately.

Integrations depend on third-party services and their APIs. You must hold the accounts and licenses needed, and changes made by those providers may require additional work, which is quoted separately.

Internal Tools

FlowDevs builds dashboards, portals and other internal tools used by your team.

Scope, deliverables, timeline and price are set in the applicable proposal, statement of work or agreement. Work outside that scope is quoted separately.

You are responsible for managing who in your organization has access to the tools we deliver.

AI-Enabled Workflows

FlowDevs builds workflows that use AI models from third-party providers to draft, sort or summarize information.

Scope, deliverables, timeline and price are set in the applicable proposal, statement of work or agreement. Work outside that scope is quoted separately.

AI output can be inaccurate or incomplete. Workflows are designed so people review and approve results, and you are responsible for checking output before relying on it. Use of AI providers is subject to their own terms.

Process Sprints, Build Partnerships and Care Plans

Process sprint

A fixed-scope engagement. The scope and price are agreed in writing before work begins.

Build partnership

A monthly engagement billed according to the agreed plan. Renewal and cancellation follow the Payments and Billing section unless the agreement states otherwise.

Care plan

Ongoing support and improvement for software we built or inherited, billed according to the agreed plan. Only the support described in the agreement is included, and no response or uptime commitment applies unless one is stated in writing.

Microsoft 365 and Licensing

FlowDevs offers Microsoft 365 subscriptions and related setup through flowdevs.io. These are third-party subscriptions governed by the Third-Party Software Reselling section below.

FlowSuite

FlowSuite is the FlowDevs family of software for IT teams and managed service providers. It includes FlowRMM and FlowPSA.

Current features, availability, plans and pricing for FlowSuite are described on suite.flowdevs.io. Where FlowSuite publishes its own terms or policies, those apply together with these Terms, and they control if the two conflict for that product.

FlowRMM

FlowRMM provides remote access and support for computers (endpoints), with optional connected AI, approval rules, and a record of actions taken.

• You must only enroll computers you own or are authorized to manage, and you are responsible for obtaining any consent required from the people who use them.
• Actions taken through FlowRMM, including actions suggested by AI, are your responsibility. High-risk actions require human approval. Administrators may choose to allow selected low-impact actions by policy, and are responsible for those choices.
• Business plans are billed per enrolled computer per month with a minimum billed quantity, as shown at flowrmm.com/pricing. Personal plans are separate.

Current features, availability, plans and pricing for FlowRMM are described on flowrmm.com. Where FlowRMM publishes its own terms or policies, those apply together with these Terms, and they control if the two conflict for that product.

FlowPSA

FlowPSA is an optional add-on to FlowRMM Business for tickets, work time and draft invoices on the same computers. It is not sold on its own and is billed on the same computers billed for FlowRMM.

Draft invoices are drafts. You are responsible for reviewing them before sending them to your customers.

Current features, availability, plans and pricing for FlowPSA are described on flowpsa.com. Where FlowPSA publishes its own terms or policies, those apply together with these Terms, and they control if the two conflict for that product.

QB-Flow

QB-Flow updates QuickBooks Server and Desktop installations, run through supported RMM tools or as a standalone program.

• QuickBooks is a product of Intuit. You must hold valid QuickBooks licenses, and use of QuickBooks is governed by Intuit's terms.
• You are responsible for backing up company files and scheduling updates at suitable times.
• QB-Flow subscriptions renew and are billed as described on the QB-Flow pages and subscription details.

Current features, availability, plans and pricing for QB-Flow are described on flowdevs.io/qb-flow. Where QB-Flow publishes its own terms or policies, those apply together with these Terms, and they control if the two conflict for that product.

Techne

Techne (techne.blog) is a content workspace for drafting, researching, reviewing and publishing posts to Techne Blog and connected destinations such as LinkedIn, Facebook, Webflow and WordPress, with API and MCP access for AI agents.

• You are responsible for the content you publish and must have the rights to it.
• AI-drafted content should be reviewed before publishing. Human review stays in your control.
• Publishing to connected destinations is subject to those platforms' terms, and you are responsible for the accounts you connect and the API keys you issue.

Current features, availability, plans and pricing for Techne are described on techne.blog. Where Techne publishes its own terms or policies, those apply together with these Terms, and they control if the two conflict for that product.

GroupKnit

GroupKnit (groupknit.com) is a workspace for clubs, chapters and groups to manage events, members, volunteers and organization structure.

• Organization administrators are responsible for the member information they collect and for having permission to collect it.
• Administrators control roles and visibility within their organization and any parent or child organizations they link.

Current features, availability, plans and pricing for GroupKnit are described on groupknit.com. Where GroupKnit publishes its own terms or policies, those apply together with these Terms, and they control if the two conflict for that product.

3. Payments and Billing

3.1 Payment Processing

Payments may be processed through Stripe or another approved payment processor.

By providing payment information, you authorize FlowDevs and its payment processor to charge the payment method provided for amounts due under the applicable order, subscription, invoice, proposal, or agreement.

3.2 Subscription Renewals and Cancellations

• Subscriptions automatically renew for the next billing cycle unless canceled before the renewal date.
• Cancellation requests must be submitted through the applicable account dashboard or by contacting FlowDevs at least 14 business days before renewal, unless a different cancellation period is stated in the applicable agreement.
• No refunds are provided for partial billing periods or unused services unless required by law or expressly stated in a written agreement.

3.3 Payment Terms and Authorized Charges

• Invoice due dates are governed by the payment terms stated in the applicable agreement or invoice, such as Net 0 or Net 15.
• If payment is not received by the due date, FlowDevs may charge an authorized payment method on file for the outstanding balance, where permitted by the applicable agreement and law.
• Payment-card transactions are processed through approved payment providers. FlowDevs does not intentionally store complete payment-card details on its own systems.

3.4 Late Payments

• Invoices that remain unpaid for more than 14 days may result in suspension or limitation of services until payment is received.
• FlowDevs may apply a late fee when permitted by the applicable agreement and law.

3.5 Price Changes

FlowDevs may change pricing for services and subscription plans. Existing subscribers will receive at least 14 days' notice of a pricing change by email, account notification, or another reasonable method, unless a different notice period is stated in the applicable agreement.

Updated pricing will take effect at the beginning of the next applicable billing cycle after the notice period.

If you do not agree to the updated pricing, you may cancel before the new pricing takes effect. Continued use after the effective date constitutes acceptance of the updated pricing.

4. Intellectual Property

Unless a written agreement states otherwise, all design, code, documentation, configurations, and other deliverables created by FlowDevs remain the property of FlowDevs until all related amounts are paid in full.

After full payment, the client receives the ownership rights or license rights described in the applicable proposal, statement of work, license, or other written agreement.

FlowDevs software products, including FlowRMM, FlowPSA, QB-Flow, Techne and GroupKnit, are licensed, not sold. Content and data you put into them remain yours.

Third-party materials remain subject to their respective license terms.

5. Refunds and Termination

Because FlowDevs provides professional services, software access, and custom work, completed work and consumed services are generally nonrefundable unless otherwise stated in writing or required by law.

FlowDevs may suspend or terminate services for nonpayment, misuse, violation of these Terms, violation of an applicable agreement, security risk, unlawful activity, or conduct that could harm FlowDevs, its systems, its clients, or third parties.

6. Limitation of Liability

To the maximum extent permitted by law, FlowDevs is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the use of its services.

To the maximum extent permitted by law, FlowDevs' total liability for claims related to the services will not exceed the amount paid by the client for the affected services during the three months immediately preceding the event giving rise to the claim.

7. Changes to These Terms

FlowDevs may update these Terms from time to time.

Updated Terms become effective when posted unless a later effective date is stated. Continued use of the services after the effective date constitutes acceptance of the revised Terms.

8. Marketing Emails

By creating an account, purchasing services, downloading software, subscribing to communications, or otherwise engaging with FlowDevs, you may receive marketing communications where permitted by law and consistent with your communication preferences.

Marketing communications may include:

• Product updates.
• Promotional offers.
• Feature releases.
• Educational content.
• Company news.
• Nonessential service announcements.

You may opt out of marketing emails at any time by selecting the unsubscribe link in the message or contacting FlowDevs.

Opting out of marketing emails does not prevent you from receiving essential transactional or service-related communications.

9. Transactional Emails and Service Communications

When you create an account, purchase or subscribe to a service, or otherwise use FlowDevs services, FlowDevs may send transactional and service-related communications necessary to provide, secure, administer, and support those services.

These communications may include:

• Billing confirmations and invoices.
• Subscription renewal or cancellation notices.
• Security alerts and account notifications.
• Software updates and system messages.
• Service announcements and operational notices.
• Support and project communications.

You may not be able to opt out of essential service-related communications while maintaining an active account, subscription, project, or service relationship.

10. SMS Customer Support Terms

10.1 Program Description

FlowDevs LLC provides one-to-one SMS customer support conversations between individual FlowDevs employees and customers, prospective customers, vendors, or business partners who request or agree to communicate by text.

Messages may include:

• Customer-support responses.
• Troubleshooting questions.
• Scheduling and appointment coordination.
• Project, account, or service updates.
• Billing or account notifications.
• Issue-resolution follow-ups and confirmations.

This SMS program is intended for conversational support and business communications. It is not used for bulk marketing, mass promotional messaging, automated alerts, or API-driven campaigns.

10.2 Consent and Opt-In

You may opt in by:

• Providing your mobile number and expressly agreeing to receive text messages.
• Asking a FlowDevs employee to text you.
• Initiating an SMS conversation with a FlowDevs business number.
• Replying START after a previous opt-out.

By opting in, you consent to receive the message types described in this section from the applicable FlowDevs number.

Consent to receive SMS messages is not a condition of purchase.

10.3 Message Frequency and Charges

Message frequency varies based on your support request, your responses, and the nature of the ongoing conversation.

Message and data rates may apply according to your mobile carrier and service plan. FlowDevs does not charge a separate fee for participating in the SMS customer-support program.

10.4 Help and Customer Care

Reply HELP for assistance. You may also contact FlowDevs customer care at clientsupport@flowdevs.io or visit https://flowdevs.io/contact.

10.5 Opt-Out

Reply STOP to unsubscribe from SMS messages sent by that FlowDevs number.

After you opt out, FlowDevs may send one confirmation message. You will receive no further SMS messages from that number unless you later provide renewed consent or reply START to resume the conversation.

Because FlowDevs employees may use individually assigned business numbers, an opt-out applies to the specific number and conversation from which you sent STOP.

10.6 Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Message delivery is subject to carrier availability, network conditions, device compatibility, and other factors outside FlowDevs' control.

10.7 SMS Privacy

FlowDevs does not sell, rent, or share mobile phone numbers, mobile opt-in information, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

FlowDevs may disclose mobile information to service providers that help deliver SMS communications, when required by law, or when necessary to provide a service requested by the user.

Service providers may use the information only to perform services on FlowDevs' behalf and not for their own marketing or promotional purposes.

All other data-sharing provisions exclude text-message originator opt-in data and consent. Mobile opt-in data and consent will not be shared with third parties for marketing or promotional purposes.

For additional information about how FlowDevs collects, uses, and protects personal information, review the Privacy Policy at https://flowdevs.io/privacy-policy.

11. Third-Party Software Reselling

FlowDevs may resell, provision, manage, or facilitate the purchase of third-party software licenses and subscriptions.

These offerings may include Microsoft products and services, including Microsoft 365, and 1Password subscriptions.

11.1 Reseller Relationship

FlowDevs acts as a reseller, facilitator, service provider, or billing intermediary for applicable third-party software.

FlowDevs does not own, operate, or control the underlying third-party services.

Third-party products and services are provided subject to the terms, policies, availability, and technical requirements of their respective providers.

11.2 Microsoft Licensing

If you purchase or provision Microsoft products or services through FlowDevs, including Microsoft 365 subscriptions, you acknowledge and agree that:

• Your use of Microsoft products and services is governed by Microsoft's applicable agreements and licensing terms.
• The Microsoft Services Agreement is available at https://www.microsoft.com/en-us/servicesagreement.
• You are responsible for complying with applicable Microsoft licensing requirements, use restrictions, and compliance obligations.

11.3 1Password Licensing

If you purchase or provision 1Password subscriptions through FlowDevs, you acknowledge and agree that:

• Your use of 1Password is governed by 1Password's applicable terms and policies.
• 1Password's Terms of Service are available at https://1password.com/legal/terms-of-service.
• You are responsible for complying with applicable licensing, security, and use requirements.

11.4 Third-Party Responsibility and Limitations

FlowDevs is not responsible for:

• Service interruptions, outages, or performance issues caused by third-party providers.
• Changes to third-party features, functionality, licensing models, or service offerings.
• Pricing changes imposed by third-party providers.
• Licensing audits, enforcement actions, or compliance investigations conducted by third-party providers.

Pricing changes imposed by third-party providers may be passed through to clients.

Continued use of the affected third-party service after a pricing change takes effect constitutes acceptance of the updated pricing where permitted by the applicable agreement and law.

Clients are responsible for ensuring that their use of third-party software complies with the applicable provider agreements.

12. Contact Us

For questions about these Terms, billing, services, products, customer support, or the SMS program, contact FlowDevs at clientsupport@flowdevs.io. You may also visit https://flowdevs.io/contact.