Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly to us when you:

• Visit or use the Site.
• Create or register an account.
• Purchase a service, subscription, or software product.
• Request customer support or professional services.
• Subscribe to a newsletter or other communication.
• Complete a form, survey, application, or event signup.
• Book a call or meeting with us.
• Communicate with us by email, phone, text message, meeting, or another channel.
• Use features provided through our Site, software, or services.

Depending on how you interact with FlowDevs, the information we collect may include:

• Name, company, job title, and contact information.
• Email address, mailing address, and phone number.
• Account, subscription, project, and support information.
• Billing details and transaction records.
• Communications, support requests, and project correspondence.
• Mobile phone numbers, SMS messages, and SMS consent or opt-out records.
• IP address, browser type, device information, operating system, and usage data.

Our products collect additional information described in the Products section below.

2. Payment Information

FlowDevs uses Stripe and may use other approved payment processors to process payments.

Payment details are submitted directly to the applicable payment processor and are governed by that provider's privacy policy and terms.

FlowDevs does not intentionally store or access complete payment-card numbers or card security codes on its own systems.

3. Log Data, Cookies, and Similar Technologies

When you visit the Site or use certain services, we may automatically collect standard technical and usage information, including:

• IP address.
• Browser type and version.
• Device and operating-system information.
• Pages visited and actions taken.
• Referring and exit pages.
• Date, time, and duration of activity.

3.1 Site analytics

flowdevs.io uses Lovable's visitor analytics. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. Detailed data is kept for 90 days and daily summaries for a year. This is recorded for every visitor. Lovable collects this data for us. Lovable's privacy policy (https://lovable.dev/privacy) explains how it handles it.

3.2 Preferences and sign-in

The Site saves your light or dark theme choice in your browser. Our products may use cookies or browser storage to keep you signed in and remember preferences.

You can manage cookies through your browser settings. Disabling cookies may affect the availability or operation of certain Site or product features.

4. How We Use Personal Information

We may use personal information to:

• Provide, maintain, and improve our Site, services, and products.
• Process purchases, invoices, subscriptions, and renewals.
• Create and manage accounts.
• Deliver software, projects, and customer support.
• Respond to questions, requests, and support issues.
• Communicate about projects, accounts, billing, security, and service operations.
• Send marketing communications where permitted by law and consistent with your preferences.
• Analyze usage and improve customer experience.
• Detect and prevent fraud, misuse, security incidents, and unlawful activity.
• Enforce agreements and protect FlowDevs, our customers, and others.
• Comply with legal, regulatory, tax, accounting, and contractual obligations.

5. How We Share Personal Information

FlowDevs does not sell personal information. We may disclose personal information in the following limited circumstances.

5.1 Service Providers

We may provide information to vendors and service providers that perform services on our behalf, such as:

• Payment processing.
• Cloud hosting and databases.
• Communications delivery.
• Analytics.
• Security.
• Customer support.
• AI model providers, where a product or workflow uses AI features.
• Professional services.

These providers may use the information only to perform services for FlowDevs or as otherwise permitted by law.

5.2 Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is required by law, legal process, regulation, or governmental request.

We may also disclose information when necessary to prevent fraud or abuse or protect the rights, safety, property, and security of FlowDevs, our customers, or others.

5.3 Business Transactions

Information may be disclosed as part of an actual or proposed merger, financing, acquisition, reorganization, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal protections.

5.4 At Your Direction

We may disclose information when you request, authorize, or direct us to do so, for example when you connect a product to a third-party platform.

The general disclosure categories above do not include mobile opt-in information or SMS consent for third-party or affiliate marketing or promotional purposes. The specific protections for SMS and mobile information are described below.

FlowRMM and FlowPSA

FlowRMM and FlowPSA are part of FlowSuite. To provide remote access and support, they process information about enrolled computers, such as device name, hardware and software details, status, and the actions taken on them, along with a record of who requested and approved each action. FlowPSA also stores tickets, work time and draft invoice details.

Where you enable connected AI, relevant computer details and requests may be sent to the AI provider to produce suggestions. Customers are responsible for informing the people who use enrolled computers.

Where FlowRMM publishes its own privacy policy at flowrmm.com, that policy also applies to your use of FlowRMM.

QB-Flow

QB-Flow runs on your servers or computers to update QuickBooks. It uses subscription and customer ID details, and technical information such as QuickBooks version and update results, to deliver and support the service. It is designed to update QuickBooks itself and is not used to collect the financial data in your company files.

Techne

Techne (techne.blog) stores your account details, briefs, drafts, research, published posts, and the connections and API keys you set up for publishing destinations. Content you choose to publish is shared with those destinations. AI features send your prompts and drafts to AI model providers to generate content.

Where Techne publishes its own privacy policy at techne.blog, that policy also applies to your use of Techne.

GroupKnit

GroupKnit (groupknit.com) stores organization details and the member, event, RSVP and volunteer information that organizations collect, including custom form answers. Organization administrators decide what is collected and who can see it, including parent organizations they link to.

Where GroupKnit publishes its own privacy policy at groupknit.com, that policy also applies to your use of GroupKnit.

6. SMS and Mobile Information

FlowDevs may offer one-to-one SMS conversations between individual FlowDevs employees and customers, prospective customers, vendors, or business partners who request or agree to communicate by text.

We may collect:

• A mobile phone number.
• SMS message content.
• Records showing when and how SMS consent was provided.
• HELP requests.
• Opt-out requests.
• Records of renewed consent.

We use SMS and mobile information to:

• Provide requested customer care and support.
• Respond to questions and troubleshoot issues.
• Coordinate scheduling and appointments.
• Send project, account, billing, service, or issue-resolution updates.
• Maintain consent, HELP, and opt-out records.
• Protect our services.
• Comply with legal obligations.

Mobile opt-in information will not be shared with third parties for marketing purposes.

FlowDevs does not sell, rent, or share mobile phone numbers, mobile opt-in information, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

All other data-sharing provisions in this Privacy Policy exclude text-message originator opt-in data and consent.

FlowDevs may provide mobile information to communications platforms, mobile carriers, and service providers only as necessary to transmit SMS messages, operate the SMS service, provide a service requested by the recipient, protect the service, and comply with applicable law. These providers may not use mobile opt-in information for their own marketing or promotional purposes.

6.1 Types of SMS Messages

Messages may include customer-support responses, troubleshooting questions, scheduling and appointment coordination, project or account updates, billing or service notices, and issue-resolution follow-ups and confirmations.

The FlowDevs SMS program is intended for one-to-one business and customer-support conversations. It is not used for bulk marketing, mass promotional campaigns, automated alerts, or API-generated messaging.

6.2 Message Frequency and Charges

Message frequency varies based on the recipient's request, responses, and ongoing conversation. Message and data rates may apply according to the recipient's mobile carrier and service plan.

6.3 Opting Out

Reply STOP to opt out. After an opt-out request, FlowDevs may send one confirmation message. No further SMS messages will be sent from that FlowDevs number unless the recipient later provides renewed consent or replies START.

Because individual employees may use separately assigned business numbers, an opt-out applies to the number and conversation from which the recipient sent STOP.

6.4 Help and Customer Care

Reply HELP for assistance. You may also contact FlowDevs customer care at clientsupport@flowdevs.io or visit https://flowdevs.io/contact.

6.5 Additional SMS Disclosures

Consent to receive SMS messages is not a condition of purchase. Mobile carriers are not liable for delayed or undelivered messages. Additional SMS terms are available in the FlowDevs Terms of Service at https://flowdevs.io/terms-of-service.

7. Data Security

FlowDevs uses commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No transmission method or storage system is completely secure. We encourage users to protect their account credentials, use strong and unique passwords, and notify us of suspected unauthorized access.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and support records, comply with legal and contractual obligations, resolve disputes, enforce agreements, and protect our systems and users.

Retention periods vary based on the type of information, the nature of the relationship, and applicable legal or operational requirements.

9. Your Rights and Choices

Depending on applicable law and your location, you may have the right to request access to, correction of, or deletion of certain personal information.

You may also:

• Opt out of marketing emails by using the unsubscribe link in the message.
• Manage cookies through your browser settings.
• Reply STOP to opt out of SMS messages from the applicable FlowDevs number.
• Contact us to ask a privacy question or submit a privacy-related request.

If your information is held in a product by an organization, such as a GroupKnit club or a business using FlowRMM, contact that organization first. We will help them respond.

Opting out of marketing communications does not prevent FlowDevs from sending essential transactional, account, security, project, support, or service-related communications.

We may need to verify your identity before completing certain requests. Some information may be retained where required or permitted by law.

10. Third-Party Services and Links

The Site and our services may contain links to or integrations with third-party websites, products, or services, including our booking page (https://booking.flowdevs.io/), Microsoft, Intuit QuickBooks, and publishing destinations such as LinkedIn, Facebook, Webflow and WordPress.

Third-party privacy practices are governed by their own policies. FlowDevs is not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party service you use.

11. Changes to This Privacy Policy

FlowDevs may update this Privacy Policy from time to time.

The updated version will be posted with a revised "Last updated" date. Changes become effective when posted unless a later effective date is stated. We encourage you to review this Privacy Policy periodically.

12. Contact Us

For privacy questions, requests, customer care, or assistance with the FlowDevs SMS program, contact clientsupport@flowdevs.io. You may also visit https://flowdevs.io/contact.